Refund policy
Last updated: August 26, 2026
Our 30-Day Money-Back Guarantee
We want you to try Evarly without risk. Every order is covered by a 30-day money-back guarantee, counted from the day your order is delivered.
If you are not satisfied — for any reason — email us at support@try-ambery.com within 30 days of delivery and we will refund your purchase price in full. No forms, no interrogation.
How It Works
- Email support@try-ambery.com within 30 days of the delivery date. Please include your order number.
- You do not need to send the product back. Keep it, finish it, or dispose of it — your choice.
- Your refund is issued to your original payment method, typically within 5–10 business days after approval.
What Is Not Covered
- Refund requests made more than 30 days after the delivery date.
- Subscription renewal charges that occur after you were eligible to cancel: you can pause or cancel your subscription at any time via the "Manage Your Subscription" link in our menu. Please cancel at least 24 hours before your next billing date to avoid the next charge.
- Orders purchased from third-party sellers or platforms. The guarantee applies only to purchases made directly through our official store.
Subscriptions
You are always in control: pause, skip a delivery, or cancel anytime through the "Manage Your Subscription" link — no calls required. Each delivered subscription order is itself covered by the 30-day guarantee above.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us at support@try-ambery.com with a photo and your order number. We will send a replacement or refund you in full — whichever you prefer.
Questions?
We are here to help: support@try-ambery.com — we reply within 24 hours on business days.