Shipping policy

Last updated: August 26, 2026

Order Processing

Orders are typically processed within 24 hours of payment confirmation (Monday through Friday, excluding U.S. holidays). During promotions, holidays, or periods of high demand, processing may take up to 3 business days.

Delivery Times

Once your order has shipped, standard delivery within the United States usually takes 5–8 business days. Delivery estimates are our best good-faith projection — they are not guaranteed, and factors outside our control (carrier delays, weather, customs, peak season) can occasionally extend them.

Shipping Costs

We offer free standard shipping on all U.S. orders. If express options are available at checkout, their cost is shown before you complete your purchase.

Tracking

As soon as your order ships, you will receive an email with your tracking link. Tracking information may take 24–48 hours to show its first update. You can check your delivery status at any time using that link.

Subscription Orders

Subscription deliveries follow the same processing and delivery times as one-time purchases. You can pause, skip, or cancel your subscription at any time using the "Manage Your Subscription" link in our menu.

Address Accuracy

Please double-check your shipping address at checkout. If a package is returned to us because of an incomplete or incorrect address, we will contact you to arrange reshipment; additional shipping fees may apply.

Lost or Damaged Packages

If your tracking shows no movement for more than 10 business days, or your order arrives damaged, contact us at support@try-ambery.com and we will make it right — with a replacement or a refund.

Questions?

Email us anytime at support@try-ambery.com. We reply within 24 hours on business days.